Policies

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CANCELLATIONS

We require at least a 24hr notice if you have to cancel an appointment. If you need to cancel appointment on the same day, you will be charged 50% of the service cost before rescheduling.

NO CALL/NO SHOWS

You  will be charged 100% of service for any no call no show.

ARRIVING LATE TO YOUR APPOINTMENT

If you are more than 10 minutes late to your appointment and without notification your appointment will automatically be cancelled and you will be charged 50% of the service cost. Your appointment starts and ends at the time that is scheduled. Please be on time to your appointment to ensure full service time. The amount of the service does not change based on your arrival time.

CHILDREN IN THE STUDIO 

Please schedule your appointment around your child care.

CLIENT MAINTENANCE

You will get all the information you will need to understand all your lash maintenance. This policy will be discussed at your first appointment.

REFUNDS

Glo Beauty Lounge has a zero refund policy. In the unfortunate event you might be allergic, we will offer you a free removal, and offer other service.

GIFT CARDS

All policies apply to gift cards.

All bookings goes through our site, each service will have a short detailed explanation with it. Please read through each to decide what works best for you.

At your first service, we will sit together and discuss what will work best for your schedule and budget along with the maintenance requirements.

If you are booking a refill please let us know if you have existing lashes from another artist. 

Depending on work we may need to remove and start with a new set.

You will get to the studio you may need to ring door bell, as we keep our door locked to ensure safety for our clients.

In your prep email you will also receive what to do when entering the studio. There are snacks and refreshments available for you. and a restroom in thee back left of the studio.

Your artist will be out the time of your appointment to get you, please silence all cell phones and take calls outside as their are other artists performing services in the building.

When your artist comes out to get you, you will head to the service room. When inside we will discuss and customize your lash set and go over important Information.

After your appointment your artist will go through all the aftercare and answer any questions you may have.

We will go over products as well.

WHAT WE ASK OF OUR CLIENTS

-  Please limit caffeine intake.(coffee, tea, Sudafed,etc.)

-  Please try not to wear mascara 48hrs prior to appointment.

-  Wash your lashes thoroughly the night before and the morning of your appointment.

-  Please arrive on time to receive your full service time.

-  Bring headphones if you'd like to listen to your favorite podcast, book, or music. (your artist will be wearing headphones as well.)

There is a relaxing music playing in the studio, talk is very limited during appointments as your eyes will need to be as still as possible.

Take this time to unwind, enjoy a lash nap and take some time to your self.